I applied through college or university. I interviewed at ADP in Jun 2021
Interview
Basic Aptitude test> maths, english and logical
interview with recruiter> things mentioned on my resume and whether I'm alright with night shift and general topics.
interview with senior HR > general things and any questions I had.
Other Customer Service Representative Interview Reviews for ADP
Hiring event with 15 candidate, a lot of basic behavioral question that lead to a 2nd round with another interviewer. Overall the whole process was about 1 hour but waiting to get interview took an extra 30 minutes.
Interview questions [1]
Question 1
Describe a time there was an irate customer and how did you handle the situation?
I applied through a recruiter. The process took 4 weeks. I interviewed at ADP (Milwaukee, WI) in Aug 2025
Interview
A recruiter reached out to me telling me about two open positions. One was for BD and the other was for AM. He set up an interview with the hiring manager to determine what the best fit was for me. The first thing the hiring manager said was they didn't currently have any openings but wanted to interview for the future. While I appreciate the manager was upfront, the recruiter was not.
I applied in-person. I interviewed at ADP (Norfolk, VA)
Interview
The event was seamless, straightforward, and highly efficient—a well-organized mass hiring opportunity that delivered quick results and clarity for all attendees. It hit the mark perfectly, providing easy access to multiple career options.
Customer Service Representative applicants have rated the interview process at ADP with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 98 user submitted interviews for this role. To compare, the hiring process at ADP overall takes an average of 24 days.
Common stages of the interview process at ADP as a Customer Service Representative according to 98 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 16%
Skills test: 15%
Background check: 11%
Group panel interview: 10%
Drug test: 9%
Personality test: 6%
Presentation: 5%
IQ intelligence test: 4%
Other: 1%
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