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      ADP

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      Related searches: ADP reviews | ADP jobs | ADP salaries | ADP benefits | ADP conversations
      ADP interviewsADP Customer Service Associate interviewsADP interview
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      Customer Service Associate Interview

      Mar 3, 2022
      Anonymous Interview Candidate
      Norfolk, VA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADP (Norfolk, VA) in Jan 2021

      Interview

      The process before the interview was so complicated leading up to the interview itself. Lots of screenings and multiple forms to fill out outside of the application itself only to have a really rushed interview. There were two interviewers and neither seemed to run their questions by the other because they asked the same question slightly differently.

      Interview questions [1]

      Question 1

      Why do you think you’re the right fit for ADP?
      Answer question
      avatar
      ADP response
      4y
      Thank you for sharing your insights into the interview experience and we apologize that your experience was negative. We aim for a professional experience in every interview session. We will share your feedback with our talent acquisition teams.

      Other Customer Service Associate Interview Reviews for ADP

      Customer Service Associate Interview

      May 15, 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP (Pune)

      Interview

      It was good. Well behaved managers and very friendly. They make the process so easy for everyone. 5/5. There'll be 2-3 rounds of interview. First will be basic introduction round by HR, then the next rounds will be with the Senior Managers.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years?
      Answer question

      Customer Service Associate Interview

      May 9, 2024
      Anonymous Interview Candidate
      Norfolk, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADP (Norfolk, VA)

      Interview

      There was a questionnaire and a few days later an interview was scheduled. Once I arrived to the beautiful office building, I waited to be interviewed. I was asked a series of questions and given a tour of the building. I didn’t get the job but it seemed like a nice company to work for.

      Interview questions [1]

      Question 1

      Name a time when you had to work with a difficult customer.
      Answer question
      avatar
      ADP response
      2y
      Thank you for sharing these detailed steps about your ADP interview with us on Glassdoor. We appreciate hearing about your experience.

      Customer Service Associate Interview

      Dec 23, 2024
      Anonymous Interview Candidate
      Tempe, AZ
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ADP (Tempe, AZ) in Mar 2023

      Interview

      Easy to follow and the recruiter was informative and courteous. I was invited to in-person interview. Nice location and friendly people. It was the kind of place that had the high turnover vibe. They were strict about being in-office as a requirement for the first 6 months. Very clear expectations about no time off requests in first 90 days early in the interview.

      Interview questions [1]

      Question 1

      why are you leaving or did you leave your current employer.
      1 Answer

      Jobs at ADP

      92 jobs in United States
      Customer Service Rep / Call Center / Client Support
      Tempe, AZ
      ·
      $23 - $25 /hr
      (Employer provided)
      View job
      Customer Service Rep / Call Center / Client Support
      Schaumburg, IL
      ·
      $17 - $30 /hr
      (Employer provided)
      View job
      Customer Service Representative/Call Center/Client Support
      Norfolk, VA
      ·
      $17 - $30 /hr
      (Employer provided)
      View job
      Customer Service Representative / Call Center / Client Support
      Florham Park, NJ
      ·
      $17 - $30 /hr
      (Employer provided)
      View job
      Customer Service Rep / Call Center / Client Support
      Augusta, GA
      ·
      $19 - $19 /hr
      (Employer provided)
      View job

      ADP interviews FAQs

      • Customer Service Associate applicants have rated the interview process at ADP with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Associate roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at ADP overall takes an average of 24 days.
      • Common stages of the interview process at ADP as a Customer Service Associate according to 3 Glassdoor interviews include:

        Group panel interview:  23%

        Phone interview:  23%

        Background check:  15%

        One on one interview:  15%

        Skills test:  15%

        Personality test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. District Manager(1674) ;
        2. Associate District Manager(641) ;
        3. Payroll Specialist(420) ;
        4. Implementation Specialist(388) ;
        5. Member Technical(381) ;
        6. Consultant(358) ;
        7. Senior MEMBER TECHNICAL(327) ;
        8. Implementation Consultant(303) ;
        9. Sales Associate(300) ;
        10. Project Manager(248) ;
        11. Sales(242) ;
        12. Account Manager(231) ;
        13. Analyst(225) ;
        14. Major Accounts District Manager(223) ;
        15. District Sales Manager(222) .


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