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      ADP

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      Client Support Specialist Interview

      Jul 5, 2022
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ADP in Sep 2018

      Interview

      The interview process was Very good. Fair questions that all related to the work I would be doing! I would recommend to any candidate. Loved the process and the timeline to be hired

      Interview questions [1]

      Question 1

      What is your previous experience?
      Answer question
      avatar
      ADP response
      3y
      We are happy to hear you had a positive experience and are glad that you enjoyed our recruitment team. Welcome to ADP!

      Other Client Support Specialist Interview Reviews for ADP

      Client Support Specialist Interview

      Sep 25, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      Oct 16, 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sep 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      Jun 10, 2025
      Anonymous Interview Candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1

      ADP interviews FAQs

      • Client Support Specialist applicants have rated the interview process at ADP with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Client Support Specialist roles take an average of 24 days to get hired, when considering 117 user submitted interviews for this role. To compare, the hiring process at ADP overall takes an average of 24 days.
      • Common stages of the interview process at ADP as a Client Support Specialist according to 117 Glassdoor interviews include:

        Phone interview:  24%

        One on one interview:  14%

        Group panel interview:  11%

        Skills test:  11%

        Presentation:  10%

        Drug test:  9%

        IQ intelligence test:  8%

        Personality test:  7%

        Background check:  6%

        Other:  1%

      • Here are the most commonly searched roles for interview reports -

        1. District Manager(1674) ;
        2. Associate District Manager(641) ;
        3. Payroll Specialist(420) ;
        4. Implementation Specialist(388) ;
        5. Member Technical(381) ;
        6. Consultant(358) ;
        7. Senior MEMBER TECHNICAL(327) ;
        8. Implementation Consultant(303) ;
        9. Sales Associate(300) ;
        10. Project Manager(248) ;
        11. Sales(242) ;
        12. Account Manager(231) ;
        13. Analyst(225) ;
        14. Major Accounts District Manager(223) ;
        15. District Sales Manager(222) .


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      Jobs at ADP

      67 jobs in United States
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      Full Level Tax Specialist
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