The interview process was structured and professional. It started with an online application, followed by a screening call where they asked about my background and motivation for the role. Later, I had a video interview with the hiring manager, focusing on my problem-solving skills, customer service experience, and ability to work under pressure. The questions were mostly situational, asking how I would handle specific scenarios with customers. Overall, the process was clear and gave me a good understanding of the role and the company culture.”