Customer Service Assistant applicants have rated the interview process at ASDA with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ASDA overall takes an average of 13 days.
Common stages of the interview process at ASDA as a Customer Service Assistant according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied online. The process took 2 weeks. I interviewed at ASDA (Cardiff, Wales) in Aug 2015
Interview
We were asked to attend a group interview, which was called an asda magic session. This was quite a new format for an interview for me and most of the other people applying. We sat in a circle and watched a short presentation about the history of asda and some of its core values, and then we were asked to complete some group tasks. The first group task was to simply get to know your neighbour, so that the interviewers could see how you interacted and whether you would be suitable for a public facing role. The second was a presentation on how asda can be more environmentally friendly.
Relaxed and fun, not too serious and some team building activities to take part in. Group work and then individual questions afterwards included. Not too stressful but covered everything I would expect in an interview for a company of the sized
It was a short individual interview with a single member of staff, very similar to other interviews of the same industry, very straight forward with simple open ended questions. The whole process took under half an hour.
Interview questions [1]
Question 1
Basic interview questions about past experience in retail and customer service, team working etc
We were sat in a room of around 15 people. Around 4 employees watching us from the sides, and one employee leading the interview. They had us first introduce ourselves to the group, and then had us get together in small teams and do little exercises, just silly stuff, such as making a house out of spaghetti and marshmallows. Silly tasks, but what they're watching is how you interact with people. They then showed us a bunch of videos of higher ups talking about ASDA and what they stand for. It was an easy going, welcoming experience. Everyone who was normal got hired.
Interview questions [1]
Question 1
They asked us to introduce ourselves and say something interesting about ourselves to the group.