Very lengthy interview and very detailed. It was a panel interview that lasted about an hour, then we studied a policy manual and applied it to a fake scenario. We then had to face the panel again to talk about why we made the decisions we did. It took about 5 hours total. But this was when the world was open- pre covid.
Interview questions [1]
Question 1
What do you believe is the most effective tool in customer service?
Customer Claims Representative applicants have rated the interview process at AT&T with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
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