I applied online. I interviewed at AT&T (Fayetteville, NC) in Jul 2016
Interview
Brief.
Asked simply how to deal with customers and given example scenarios.
Given a full tour of the facilities during interview.
Average "about you" questions
All in all, it was a very simple interview process, got word in about 3 days
Technical test There are from 19 to 21 multiple choice questions in this test. You will have 15 minutes to complete the test.
and English test 1. Grammar part – you will need to answer 15 questions related to grammar – choose the correct answer.
2. Listening – consists of the 2 listening’s
I applied online. The process took 3 days. I interviewed at AT&T (Ciudad de Mexico) in Jan 2018
Interview
The whole selection process is scheduled and managed by their careers site, very straightforward and intuitive, I received a call from a representative upon just a few days after submiting my contact info. they were professional, supportive and would assit you in the whole interview process once you got past the first interview.
Customer Service Agent applicants have rated the interview process at AT&T with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Agent according to 3 Glassdoor interviews include:
Drug test: 25%
One on one interview: 25%
Skills test: 13%
Phone interview: 13%
IQ intelligence test: 13%
Presentation: 13%
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