I applied through other source. The process took 3 months. I interviewed at AT&T (Huntington, WV) in Oct 2017
Interview
The hiring process with the company is honestly all over the place. I went to an open interview event they had and took a quick IQ assessment. Shortly after we took a tour of the office and after the tour me and the other candidates were told if we passed or failed or not ( I passed) and to expect a call back in a few days move on to the next hire process ( aka face to face interview). I waited about a week then received a call back for a phone interview and after that I was scheduled for a face to face interview in the next couple days. I went to the face to face interview and it went well in terms of how smooth the questions and role plays went. After that a few days went by before I received a call from the hiring manager who broke down what I needed to do to start working. Long story short I had to pass a background check and drug test(I did). I’m doing so I was told I’d here back from him soon on the start date. Literally 3 months later he calls me back and is like “ Hey! I sorta forgot about you, sorry. Your start date is tomorrow”. Everything leading up until the last step was a absolute pain and unnecessarily long, cause the staff is either lazy or they forgot to do their job.
Interview questions [2]
Question 1
If a customer called and immediately asked to speak with a supervisor, how would you calm the customer down?
When do you recall a time to where a customer was extremely frustrated at their services? What did you do to help and role play fashion, how did it go?
The interview consisted primarily of sample inbound calls. While the position is a customer service one, the goal was to sell products for the company. They want to see how you can turn a call into a new sale or an upsale.
Interview questions [1]
Question 1
How would you handle a call from a roommate who wanted to cancel service?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
Customer Service Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 395 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative according to 395 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Drug test: 14%
Phone interview: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
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