I applied online. The process took 4 weeks. I interviewed at AT&T
Interview
At first i got phone screened some basic questions as why i want to work there and followed up by a short english conversation to test my english skills since i am from europe. After that i was invited to their office alongside like other 15 candidates first they gave us a technical and english test (mostly listening). Technical test was trivial and you need no knowledge whatsoever just read carefuly. If you scored high enough on the test they gave you a little tour and then managers interviewed you one by one. During interview they ran over your CV and also we did a bit of roleplay where they pretended to be a customer. Afterwards it took them couple days to offer me the job. However one thing i disliked is that there is a backscreening process where they check your registry etc and its pretty annoying because they give you no information whatsoever as to when to sign a contract and you are like am i still getting the job or what?
Interview questions [1]
Question 1
Roleplay about phone issue i had to take out my own phone and pretend to help a customer.
I applied through an employee referral. The process took 2 weeks. I interviewed at AT&T (Bratislava)
Interview
Smooth. Effective. The manager briefly introduced the company and specified the role. Then asked about my passion to technical enquiries and remote troubleshooting. No discussion about evaluation at all. Just an offer I received in a week.
Interview questions [1]
Question 1
How would you help the customer to resolve their disabled internet issue?
You receive a call from the HR dept. The HR rep will start the call with a brief introduction and explain the pzrpose of the call, which is to assess your language skills, as well as customer support abilities. They will get into a conversation with you and they might as well inquire about your bachground, experience. After the initial conversatio, the HR rep will explain that you are about to engage in a role-play exercise. In this exercise, you will play the role of a customer support agent, while the HR rep will act as a customer with a problem.
Interview questions [1]
Question 1
What would you do if a customer called in and said that remote control was not working?
I applied online. The process took 3 months. I interviewed at AT&T (Brno)
Interview
There was a technical test first, containing some basic questions regarding internet connections and internet devices. On interview, there was a role play where Hiring agent pretended he is a customer with some technical issue with his internet.
Customer Care Representative applicants have rated the interview process at AT&T with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 94% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 25 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Care Representative according to 18 Glassdoor interviews include:
Phone interview: 20%
Drug test: 18%
One on one interview: 14%
Presentation: 14%
Skills test: 10%
Background check: 8%
IQ intelligence test: 6%
Group panel interview: 4%
Personality test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -