Customer Service Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 394 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative according to 394 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Drug test: 14%
Phone interview: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
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I applied online. The process took 1 week. I interviewed at AT&T (Baton Rouge, LA) in Apr 2009
Interview
I completed an online application. At the end of the application was a number to call to schedule a day to come in and complete a test on-site. After the test, I was called to do an in person interview. I was informed that I was hired at that interview and given information for my training class, the hours I would work, etc.
Interview questions [1]
Question 1
The test contained questions that gauged your moral standings, how well you work with others and questions about how you deal with a variety of personalities as far as customers are concerned. The most unexpected question may be, "What is integrity?"
It caught me off-guard. I think I answered well. My answer was something along the lines of, ..."holding oneself accountable for your own moral and professional principles and standards." My interviewer was a little difficult and rude once I answered, however. She asked me what were my moral and professional principles and standards after I answered the question in a very "snarky" voice.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations