I applied online. I interviewed at AT&T (Ashland, KY) in Aug 2020
Interview
Interview is very quick and easy. The phone call portion will take about and hour of your time. After the phone interview it's about five days before you hear back from them.
Interview questions [1]
Question 1
The phone call is about an hour long and they are going to ask your prior experience in dealing with people and prior customers that where angry.
I interviewed with 2 people. They asked pretty standard interview questions related to how I would handle certain customer service issues. One interviewer was very rude and dismissive. When asked about my scheduling availability, I mentioned I had a conflict but could work around it. This interviewer said that was unacceptable and berated me for wasting their time. I was immediately dismissed.
I applied online. I interviewed at AT&T (Chicago, IL) in Aug 2023
Interview
This interview was very brief but overall went well. I enjoyed every second of it and can not wait for a status update on the hiring process. Fingers crossed for an update soon!
First you must answer basic Questions regarding your personality and how you react to various on the job situations, then the interviewer will proceed to ask questions regarding previous experience.
Call Center Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 32 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Call Center Representative according to 15 Glassdoor interviews include:
One on one interview: 17%
Skills test: 17%
Phone interview: 14%
Drug test: 14%
IQ intelligence test: 10%
Presentation: 10%
Background check: 7%
Personality test: 7%
Other: 5%
Here are the most commonly searched roles for interview reports -