Customer Service/Sales Representative applicants have rated the interview process at AT&T with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
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Personality test strongly agree/disagree type questions, then a games test involving memory and multitasking) then Recorded situational questions (where you have to record your answers) such as describe a time when this happened (customer got angry, name a time you multitasked, computer skills, why you want to work with us, etc.)
Interview questions [1]
Question 1
Why do you think you would be a good fit? Explain a time a customer got angry and how you handled it