Customer Care Associate applicants have rated the interview process at AT&T with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at AT&T as a Customer Care Associate according to 3 Glassdoor interviews include:
Presentation: 23%
One on one interview: 23%
IQ intelligence test: 15%
Drug test: 15%
Skills test: 15%
Phone interview: 8%
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Easy. Two to three interviews. Depending on how well you interview, they will hire on the spot. They asked behavioral questions primarily, and of course they want to make sure you are customer focused.
Interview questions [1]
Question 1
If a customer calls in & they're irate. How would you handle the call?
I applied online. I interviewed at AT&T (Blaine, WA) in Oct 2020
Interview
Video chat with HR, Was asked about strengths, weaknesses and how to answer the phone. I was contacted by the recruiter a couple days later. I completed some on boarding questioners and gave authorization for a background screen and drug test. It was really pretty easy
The interview went well waiting for a offer I’m confused however because my update say I’m consider for a similar position so I don’t know if I got the offer yet
Interview questions [1]
Question 1
Tell me a step you will take in making a 1400 purchase