I applied through a staffing agency. I interviewed at AT&T in Nov 2020
Interview
Phone Interview. 1. How did you hear about the role?
2. What do you know about the company?
3. What are your key professional strengths? 4. Why should we hire you?
5. Do you have any questions for us?
I applied through an employee referral. The process took 2 weeks. I interviewed at AT&T (Bratislava)
Interview
Smooth. Effective. The manager briefly introduced the company and specified the role. Then asked about my passion to technical enquiries and remote troubleshooting. No discussion about evaluation at all. Just an offer I received in a week.
Interview questions [1]
Question 1
How would you help the customer to resolve their disabled internet issue?
You receive a call from the HR dept. The HR rep will start the call with a brief introduction and explain the pzrpose of the call, which is to assess your language skills, as well as customer support abilities. They will get into a conversation with you and they might as well inquire about your bachground, experience. After the initial conversatio, the HR rep will explain that you are about to engage in a role-play exercise. In this exercise, you will play the role of a customer support agent, while the HR rep will act as a customer with a problem.
Interview questions [1]
Question 1
What would you do if a customer called in and said that remote control was not working?
I applied online. The process took 3 months. I interviewed at AT&T (Brno)
Interview
There was a technical test first, containing some basic questions regarding internet connections and internet devices. On interview, there was a role play where Hiring agent pretended he is a customer with some technical issue with his internet.
Customer Care Representative applicants have rated the interview process at AT&T with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 94% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 25 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Care Representative according to 18 Glassdoor interviews include:
Phone interview: 20%
Drug test: 18%
Presentation: 14%
One on one interview: 14%
Skills test: 10%
Background check: 8%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 2%
Personality test: 2%
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