Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at AT&T (Los Angeles, CA) in Feb 2014
Interview
Applied on the 20th
Phone interview on the 27th
1 on 1 interview with DM on March 3rd
Interview w/ Store Manager & ASM on March 3rd ( same day )
Called from Staffing ( on the 4th ) to set up a date to take a Spanish assessment for March 7th ( has nothing to do with hiring, it's just for Salary purposes )
---- AT THIS POINT, I WOULD SAY ITS SAFE TO SAY YOU'RE GOING TO BE OFFERED THE JOB.
--- HR does not call on weekends, so don't expect anything. ----
March 12th - Offered the position explained pay rate, drug test, background check was offered $14.53 + commission
I start training 30 in April ( that's if background check/drug test comes back good - so DO NOT put in your 2 weeks yet. )
Good Luck!
Interview questions [1]
Question 1
- Which subject would you prefer English or Math
- Tell me about yourself ( 1st question )
- Roleplay ( sell me this paperclip )
- How would you deal with an angry customer
FOCUS FOCUS FOCUS ON SALES & CUSTOMER SERVICE.
Happy Customers = More Referrals = More Sales <--- THIS IS WHAT THEY WANT TO HEAR!
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.