Call Center Customer Service Representative applicants have rated the interview process at AT&T with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Customer Service Representative roles take an average of 14 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Call Center Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 17%
Skills test: 17%
Drug test: 17%
Background check: 13%
IQ intelligence test: 10%
Personality test: 10%
Phone interview: 7%
Presentation: 7%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at AT&T (Hot Springs, AR) in Nov 2020
Interview
LONG took 2 hours of questions and on top of that another two hours just to do the hire on process you would think I have company like that what have better interview standards versus you know 4 hours of my day wasted doing that but I mean at the same time I earned what I wanted to make
I applied online. The process took 5 days. I interviewed at AT&T (Fayetteville, NC) in Jun 2016
Interview
When I first applied after the pre-screen questions I received an email stating that I proved to have qualified for the position. I then was contacted to by phone to see when to schedule a face to face interview. The interview was later on in the week. They sent tips and what the dress code was for the interview. The face to face interview was pretty standard. A few hours after the interview I was contacted about a drug screen and background check.
Interview questions [1]
Question 1
What can you bring to AT&T? Tell me why you are the best candidate for the position? And standard situational questions.
I applied online. The process took 3 weeks. I interviewed at AT&T (Farmers Branch, TX) in May 2016
Interview
I applied to the position on May 6th of this year. I received an email that same day inviting me to schedule an interview for a conference call via web or phone on the 9th. The next day I was sent another email to take the assessment test. 3 days later on the 13th I got another email from HR stating that I passed the assessment and it was time to schedule my phone interview which was on the 16th. Next was the face to face on May 27th (because I was out of town). I actually interviewed with the Director. I then received a callback the same day with an offer and start date. The start date was for July 11th. I spent the majority of last month completing new hire paperwork. Everything was done by the time we started.
Interview questions [1]
Question 1
Describe a time when you had to calm an irate customer