I applied online and filled out their assessment test. Received a call 2 weeks later from the HR staffing who asked a few questions and scheduled me for a 1 on 1 with the Hiring Manager. She asked me a lot of scenario questions from my previous jobs. They like using the STAR method. After the interview, I was asked to have an interview with the store manager the following week. Second interview with the store manager went well. Just basic questions about selling and what great customer service is. He scheduled me an interview with the area sales manager the following day. The head honcho really grilled me, but she was also very informative about the company. She asked also the basic questions about selling, customer service, etc. I was asked to sell her something. Be sure to ask questions after the interview. They want to know that you're interested in the company. After the third interview, she said the hiring manager is away on vacation but she will get back to me in 2 weeks. Since everything went well, I waited for the call. After a month of interviews and waiting, I got a call from HR staffing of a conditional offer granted background check and drug test cleared. Did all that within 72 hours and 3 days later got an official email that everything cleared and when my training will start. Sometimes you have to be patient. The whole process takes about a month if not more. AT&T doesn't really update your online application status as often as you think they do. Most often the managers you interviewed with will give you their business cards. You should follow up by emailing them a thank you note for the interview. That gives you brownie points. If you don't hear back, you can always call HR or the store manager to follow up. Good luck to all!