Over the phone, the interview went extremely well. I interviewed from Michigan for the Arizona office and it was seamless. With covid stipulations I am unsure how they are going about the interview process moving forward but they are still hiring as Mesa is the largest call center in the US.
Interview questions [1]
Question 1
Name a time where an irate customer was being difficult and they asked to speak to a supervisor but the supervisor was unavailable. How did you handle the situation to deescalate the customer?
Customer Loyalty Representative applicants have rated the interview process at AT&T with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
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