Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at AT&T (Dallas, TX) in May 2014
Interview
Hiring process:
Application (online) --> HR assessment/questionnaire (personality based questions- You have 48 hours to complete this section) --> HR Manager Phone Interview --> Regional Hiring Manager Interview --> Store Manager Interview --> Background Check/Drug Test --> Job Offer --> Month-long training
HR Interview - Straightforward inquiries regarding previous experience, availability, and contact information.
Regional Hiring Manager Interview - The toughest part of the process overall. Dress professionally (suit not required, tie recommended). Bring a few copies of your resume and print out a list of questions to ask after the interview. Bring a pen, and be sure to have a folio or something to carry your resume in. Try not to look nervous (fidgeting, posture, etc) and speak clearly. Follow the STAR (Situation - Task - Action - Result) method to keep your answers concise but sufficient. READ UP ON THE COMPANY! (Yearly/quarterly reports/social media page/etc.)
Questions:
Why did you choose AT&T over other competitors? Why do you want to work for AT&T?
How can your previous experience help you in this industry? Describe a difficult customer interaction and how you solved it.
How do you deal with stress? What is your greatest weakness? What are your strengths?
What do you know about AT&T? What can you do for AT&T?
Be sure to ASK questions after the interview. This is very important and it shows that you genuinely care. The interviewer had a massive stack of resumes and said that he had a lot of candidates, which was intimidating. I received a call the next day from the interviewer and scheduled an interview with the store managers for the next day.
Store Manager(s) Interview - Same as before (dress professionally, bring copies of your resume in a folio, have questions listed/ready). This was significantly easier than the previous interview, but it lasted about an hour (I had a lot of questions and wanted to have a conversation with the managers).
Questions:
How do you deal with irate customers?
Describe a normal sales interaction with a customer.
How does your previous experience relate to this job?
Tell us a little about your education/previous job/etc
Be sure to show genuine enthusiasm and concern. Give specific examples and use the STAR method.
The hiring process lasted about 3 weeks for me. The background check is ridiculously thorough and the drug test is straightforward but must be done within 24-48 hours of receiving the job offer email
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.