Retail Sales Consultant applicants have rated the interview process at AT&T with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Consultant roles take an average of 26 days to get hired, when considering 839 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Retail Sales Consultant according to 839 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Phone interview: 16%
Background check: 14%
Personality test: 12%
Skills test: 12%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 days. I interviewed at AT&T in May 2014
Interview
Ranks as one of the worst job application experiences in my long career. First, it took three days to complete the online application at the AT&T job website (The website does not save incomplete sections, so I had to fill out the work history sections three times because I could not add all the info at one sitting until day three). This was followed by a 120 item online questionnaire to assess job attitudes followed by another online questionnaire to assess attitudes toward honesty and job theft. This took me into a fourth day.
When I passed these pre-qualifyiers, I received a call to schedule an interview, which took place several days later. The time I was given for the interview was not the time they put down on their end, so I was called an hour latter than expected. Turns out the interviewer from the district office did not have any information about me in front of him, none. So all the hours I spent filling out their online application was in vain.
At the end of the interview, I tried to get straight answers from the man about their the commission structure (based on the red flag warnings I'd seen here at GlassDoor). After considerable questioning from multiple questions, I got clear from the guy that the base paycheck is monthly (only $1200) that there is not a commission paid on every sale, but only if a quota is me, and the quota changes monthly so they keep moving the goalposts and the even kicking the ball through the goalposts is no guarantee of a commission payment. Felt like a conspiracy not to pay salespeople for what they sell.
Interview questions [1]
Question 1
Are you able to work 7 days a week and 365 days a year?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.