Call Center Representative applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 32 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Call Center Representative according to 15 Glassdoor interviews include:
One on one interview: 17%
Skills test: 17%
Phone interview: 14%
Drug test: 14%
IQ intelligence test: 10%
Presentation: 10%
Background check: 7%
Personality test: 7%
Other: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2+ months. I interviewed at AT&T (New York, NY)
Interview
After the pre-employment assessment I got an email for video interview. Due to covid they were only doing video interviews, and there's only one interview necessary to figure out if you got the job or not. During the call they ask about your prior work history, they ask situational questions to determine how you'd handle certain situations or how you've handled them in the past, and at the end they do a role play where you pretend to be the agent and they pretend to be the caller. Before you go into this interview do your research on the call Flow if you can, the more you know about the flow the better. Start with an introduction, repeat and empathize the problem, ask them a series of qualification questions to figure out which products they would benefit from, come back with the solution to the original problem and provide a package deal of upgrades accessories smart watches etc. They want you to upsell in the interview. They don't expect you to know anything about the systems and very little about the products or promotions, you literally make stuff up and they're okay with that. They want to see that you have the personality and go the extra mile to figure out what their needs are and upsell them.
they're not looking for perfection so if you have nerves, don't be too nervous because 80% of the people that interview are stuttering stumbling over their words etc. They're used to that, it's interview nerves that they're used to. Just make sure that you ask the questions you know you should ask and get through the call. I hope this helps
Interview questions [1]
Question 1
think of a time where you're dealing with an irate customer, how did you handle the situation?
I interviewed with 2 people. They asked pretty standard interview questions related to how I would handle certain customer service issues. One interviewer was very rude and dismissive. When asked about my scheduling availability, I mentioned I had a conflict but could work around it. This interviewer said that was unacceptable and berated me for wasting their time. I was immediately dismissed.
I applied online. I interviewed at AT&T (Chicago, IL) in Aug 2023
Interview
This interview was very brief but overall went well. I enjoyed every second of it and can not wait for a status update on the hiring process. Fingers crossed for an update soon!
First you must answer basic Questions regarding your personality and how you react to various on the job situations, then the interviewer will proceed to ask questions regarding previous experience.