Customer Service Representative I applicants have rated the interview process at AT&T with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative I roles take an average of 23 days to get hired, when considering 395 user submitted interviews for this role. To compare, the hiring process at AT&T overall takes an average of 28 days.
Common stages of the interview process at AT&T as a Customer Service Representative I according to 395 Glassdoor interviews include:
One on one interview: 16%
Skills test: 16%
Drug test: 14%
Phone interview: 14%
Background check: 12%
Personality test: 10%
Presentation: 6%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 1%
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I applied online. The process took 3 weeks. I interviewed at AT&T (Los Angeles, CA) in Apr 2015
Interview
Application was done online, Group interview a week later , site Test/Interview on same day if your pass the test. 3 days later received call for job offer,bckgrnd and Drug Screening. Process 3-4weeks.
Interview questions [1]
Question 1
Tell me about your experience using multiple windows to handle a problem.
The interview consisted primarily of sample inbound calls. While the position is a customer service one, the goal was to sell products for the company. They want to see how you can turn a call into a new sale or an upsale.
Interview questions [1]
Question 1
How would you handle a call from a roommate who wanted to cancel service?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.