I applied online. The process took 2 weeks. I interviewed at Academy Bank (Kansas City, MO) in Feb 2011
Interview
Turn off your cell phone, wear clean clothes, use phrases like "Inspect what you expect," "Trust but Verify," "Set the Tone," "Morning Huddle," "Expectation Setting," and "Control what we can control."
Interview questions [1]
Question 1
"Can you tell me about a time where you had a customer with a problem, and what specific steps you took to rectify that problem?"