I applied online. The process took 4 weeks. I interviewed at Academy Sports + Outdoors (Katy, TX) in Sep 2013
Interview
One short phone interview, one detailed phone Interview. Then I was called for face to face interview. The fourth and last step was written assessment. It was for position in Katy corporate office.
Interview questions [1]
Question 1
Describe one time when you had a real problem with a customer and what was the outcome?
I applied online. I interviewed at Academy Sports + Outdoors
Interview
Interview process was fun and short. The manager was very personable and kept on a smile. Willing to negotiate pay. Interview was one on one and in an office.
I applied online. The process took 2 weeks. I interviewed at Academy Sports + Outdoors (Birmingham, AL) in Jan 2016
Interview
It was a basic interview with common questions. The interview was not very in depth. Mostly questions using scenarios were asked. The process was simple and very easy to get through.
Customer Service Associate applicants have rated the interview process at Academy Sports + Outdoors with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 17 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Academy Sports + Outdoors overall takes an average of 13 days.
Common stages of the interview process at Academy Sports + Outdoors as a Customer Service Associate according to 4 Glassdoor interviews include:
One on one interview: 27%
Background check: 20%
Phone interview: 20%
Drug test: 13%
IQ intelligence test: 7%
Personality test: 7%
Skills test: 7%
Here are the most commonly searched roles for interview reports -