The interview with Academy Sports and Outdoors was fun, easy, and not intimidating at all. I liked the interview process and working there. Management was nice in the interview process.
There was a virtual on camera interview then over the phone. You were asked to give information based on STAR method. I answered with STAR method. I don't recall any other information.
Interview questions [1]
Question 1
I was asked to tell them about myself. Just general information for a call center.
Initial resume Screening. Virtual interview and final meeting with hiring manager. There is also a questionnaire to assess job related skills..it all took less than two weeks from application to be hired
Interview questions [1]
Question 1
Tell me about a time when you had a difficult customer.
I applied in-person. The process took 3 days. I interviewed at Academy Sports + Outdoors (North Richland Hills, TX) in Feb 2023
Interview
An interview is a focused conversation where one party asks questions to assess the other’s skills, experience, and fit for a role, often determining compatibility for a job or opportunity.
Customer Service Representative applicants have rated the interview process at Academy Sports + Outdoors with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Academy Sports + Outdoors overall takes an average of 13 days.
Common stages of the interview process at Academy Sports + Outdoors as a Customer Service Representative according to 9 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 20%
Drug test: 13%
Presentation: 13%
Group panel interview: 7%
Other: 7%
Personality test: 7%
Skills test: 7%
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