I applied online. The process took 2 weeks. I interviewed at Accor (Moscow, Moskva)
Interview
Interview with direct manager, +1 level manager and general manager of the hotel. Mostly situational questions and skills oriented questions. Many questions on communications inside team and when interacting with other departments
Interview questions [1]
Question 1
How would I manage a conflict situation with a customer or communicate with not happy client
Appel RH pour trouver un rdv puis entretien de 30 minutes en présentiel avec N+1 et N+2 pour évaluer les motivations et le candidat. Retour rapide 1 semaine plus tard
I applied online. The process took 4 days. I interviewed at Accor (Dubai) in Jan 2023
Interview
it was a quick interview asking about the product knowledge and rate codes, opera system as well and a lot of things relating to the WHO and FIT, also the OTA and some information about the no show and CXL
I applied online. The process took 2 weeks. I interviewed at Accor
Interview
Everything was normal. The interviewer seemed interested and asked that I watch for an email with an assessment attached. What I got was an automated email sent on the day the HR lady didn’t work stating they didn’t choose me. Ok. Fine but why make me wait all weekend when it was very obvious you emailed me right after my interview on Friday as it was end of day. I’m assuming the email came from an automated system that they could select the time to be sent. Upon receipt of this email I had asked the HR lady twice for some feedback. I don’t care that they didn’t hire me. That’s fine. I get it. I’m actually thankful that they didn’t because it pushed me to find something better. What bothers me is that they lied to me after my interview and secondly they completely ignored me when I asked for feedback. I’m just getting back into the workforce. Feedback is very important to me. And to most employers, I’d think they would have the comment respect to provide the feedback. .
Reservations Agent applicants have rated the interview process at Accor with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 76.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservations Agent roles take an average of 4 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Accor overall takes an average of 20 days.
Common stages of the interview process at Accor as a Reservations Agent according to 1 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
Phone interview: 33%
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