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      Customer Support Engineer Interview

      Mar 29, 2023
      Anonymous Interview Candidate
      Lisbon, Lisbon District
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ActiveProspect (Lisbon, Lisbon District) in Mar 2023

      Interview

      I've passed all of the stages of the hiring process with positive feedback from the hiring managers. I've been ghosted after passing all the steps leaving me without any feedback. Just a copycat message that they decided to move forward with other candidates. Totally unacceptable behavior and rude attitude to the candidates. Moreover, there was a ton of contradictions within interview process like: the test and the interview process is for quite tech savvy persons who know JSON, XML, HTTP and so on. Meanwhile, during the quite tricky interview they are telling that I'm a bit overqualified, however they've claimed that other candidates were not able to pass even 3 questions of the quiz.

      Interview questions [1]

      Question 1

      How do you maintain your and your team motivation ? What difficulties you've faced with and how did you managed them?
      Answer question
      2
      avatar
      ActiveProspect response
      3y
      We appreciate you taking the time to provide feedback on your interview experience with us and are always looking for ways we can improve. Obviously, we want everyone involved in the interview, both the candidate and the interviewer, to have a positive experience. When a candidate advances to the final round like you did and then does not receive an offer, we prefer to deliver this news in person. Unfortunately, due to the 7-hour time zone difference, personal communication was a little more challenging. Therefore, we decided the best route for this situation was to communicate via email. We wish you the very best in your job search and future endeavors. Again, thank you for taking the time to provide your honest feedback to us.

      ActiveProspect interviews FAQs

      • Candidates applying for Customer Support Engineer roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ActiveProspect overall takes an average of 25 days.
      • Common stages of the interview process at ActiveProspect as a Customer Support Engineer according to 1 Glassdoor interviews include:

        Skills test:  20%

        Other:  20%

        Personality test:  20%

        Background check:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(7) ;
        2. Sales Development Representative (SDR)(3) ;
        3. Senior Software Engineer(3) ;
        4. Director(2) ;
        5. Director of Sales(2) ;
        6. Marketing(2) ;
        7. Sales Development Representative(2) ;
        8. Sales Director(2) .


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      Jobs at ActiveProspect

      3 jobs in United States
      Implementation Engineer I
      Austin, TX
      ·
      $73K - $91K /yr
      (Glassdoor est.)
      View job
      Sales / Go-To-Market Recruiter
      Remote
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      Sales / Go-To-Market Recruiter
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