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      Adobe

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      Customer Success Manager Interview

      Apr 8, 2021
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Adobe (San Francisco, CA) in Mar 2021

      Interview

      Pretty long process, I had 4 total interviews and they didn't even have the common decency and professionalism to let me know I wasn't selected until I emailed them a few weeks after my final interview wondering why nobody followed up with me.

      Interview questions [1]

      Question 1

      Describe a time you dealt with an unhappy customer and how you turned that around?
      Answer question
      4

      Other Customer Success Manager Interview Reviews for Adobe

      Customer Success Manager Interview

      Apr 21, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Adobe

      Interview

      I was disappointed to have had such an unfortunate interview experience after hearing so many positive things about Adobe. The process started with a last-minute reschedule request from the recruiter, followed by her arriving 10 minutes late to the rescheduled interview. While the recruiter was transparent about the delay ("talking with a coworker and completely forgot we were supposed to connect"), it did set an inconsistent tone for the process. That said, the role and team itself seemed interesting, and I appreciated the insight shared during the initial conversation. After what felt like an otherwise positive conversation, I was told that I would be moving forward to the next round (a 1:1 with the hiring manager) and would hear back within a day or two to schedule. However, I did not receive any follow up for almost three weeks despite checking in multiple times with the recruiter on next steps. After sending these unanswered emails, I ultimately received a generic rejection with no additional context. Overall, while Adobe has a strong reputation, the communication and coordination throughout this process did not reflect the level of professionalism I was expecting, particularly for a candidate experience at this stage.

      Customer Success Manager Interview

      Dec 3, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through college or university. The process took 4 days. I interviewed at Adobe

      Interview

      Cv shortlisting followed by face to face interview which included non technical questions, scenario based & cv based. Interview lasted upto 30 minutes. Cv shortlist on basis pf academics since fresher role it is

      Interview questions [1]

      Question 1

      Basic Hr questions & customer related scenario based questions
      Answer question

      Customer Success Manager Interview

      Mar 31, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Adobe (London, England) in Dec 2025

      Interview

      I had three rounds of interview for an hybrid position. The third one was with three people, being one of them the Manager I would work with. This woman was not nice at all

      Interview questions [1]

      Question 1

      tell us about a time you had a problem with a customer
      Answer question

      Adobe interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Adobe with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 47% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 43 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Adobe overall takes an average of 31 days.
      • Common stages of the interview process at Adobe as a Customer Success Manager according to 15 Glassdoor interviews include:

        Phone interview:  26%

        One on one interview:  26%

        Group panel interview:  15%

        Background check:  15%

        Presentation:  8%

        IQ intelligence test:  5%

        Other:  3%

        Drug test:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(627) ;
        2. Computer Scientist(316) ;
        3. Senior Software Engineer(226) ;
        4. Account Executive(140) ;
        5. Member Of Technical Staff(140) ;
        6. Research Intern(135) ;
        7. Customer Success Manager(123) ;
        8. Product Manager(122) ;
        9. Intern(116) ;
        10. Technical Consultant(116) ;
        11. Account Manager(107) ;
        12. Technical Support Engineer(97) ;
        13. Program Manager(95) ;
        14. Manager(92) ;
        15. Senior Computer Scientist(87) .


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      Jobs at Adobe

      498 jobs in United States
      Head of Customer Success
      San Francisco, CA
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      $245K - $380K /yr
      (Employer provided)
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      $139K - $202K /yr
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      Business Development Representative
      San Jose, CA
      ·
      $64K - $106K /yr
      (Employer provided)
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      Senior Software Engineer
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      ·
      $139K - $258K /yr
      (Employer provided)
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