I applied through a recruiter. I interviewed at Aetna
Interview
I began working for Aetna as a temporary employee through an agency and then later a position was open, I applied interview and was selected to for the position.
This call center is not like any other because you are truly dealing with peoples' lives and extreme compassion, understanding, caring, and empathy is used on a daily basis. I was glad to have work for this company because it would bring a sense of satisfaction at the end of the day that in fact I had helped people with needs from counseling to providing them with their employee assistance benefits.
I applied online. I interviewed at Aetna (London, England) in Jan 2017
Interview
I have got a phone interview with HR. The interviewer does not seem to be professional. I was the one who asked questions, and she seemed to be nervous about whatever I asked.
I applied through an employee referral. I interviewed at Aetna (Kansas City, MO)
Interview
Filled out an application on site. Followed up on phone twice, then received a call back for an interview. Was asked how I found out about the job, advised I knew an employee at their company.
Interview questions [1]
Question 1
Was asked how I would handle an irate customer. Also asked how I would handle a troublesome co-worker that was interfering with my job.
Customer Service applicants have rated the interview process at Aetna with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Aetna as a Customer Service according to 2 Glassdoor interviews include:
Background check: 22%
Group panel interview: 22%
Drug test: 22%
Phone interview: 11%
Personality test: 11%
One on one interview: 11%
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