Customer Support Specialist applicants have rated the interview process at Agoda with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 27 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 27 days.
Common stages of the interview process at Agoda as a Customer Support Specialist according to 16 Glassdoor interviews include:
Phone interview: 18%
Personality test: 15%
Presentation: 15%
IQ intelligence test: 15%
One on one interview: 13%
Group panel interview: 13%
Drug test: 10%
Background check: 3%
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I applied online. The process took 3 weeks. I interviewed at Agoda (Singapore) in Aug 2018
Interview
Went for an interview and the interviewer is just going through the scripted Q&A. Did more test but I can barely hear anything from the laptop speaker so I can only fill in the answer as best as I could even though I said I could not hear anything and was ignored.
Strangely they ask me if I am interested in another role which not much information was given, so I cannot tell if they are seriously hiring or not.
Interview questions [1]
Question 1
What would you do if the customer is cannot check in at the hotel as hotelier said the room they booked it not meant for 8 people, the room they booked however was shown for 8 people.
After online accessments, there is an online interview with human resource (mine was voice only, no video). It lasted about 45 minutes in English. Normal interview questions about experience, expectations, etc
Interview questions [1]
Question 1
How your previous job is relevant to this position
Interview process are in 3 steps.
1. English Test (Writing test with some case)
They provide you a link to take a exam, pretty easy.
ex) Write an email to customer, etc.
2. Intervies with HR
3. Intervies with Team Manager
Interview questions [1]
Question 1
Tell me about yourself.
Why do you want to join AGODA.
It took about 1.5 week from application to the first round of Skype interview. The interview was about an hour long, held in English and Japanese (I applied for a position in Japan). There was only one interview, who was proficient in both languages. Before the interview, I took online test to see my language skills.