I applied through a recruiter. The process took 1 week. I interviewed at Agoda (Kuala Lumpur) in Dec 2018
Interview
The recruiter is really bad. Don't know how to reply emails for updates or anything. Interview itself was really bad. Asking questions that has nothing to do with the jobscope. Do not ask questions since we are not the employee and how the SOP of the company is and how to resolve the issue since we dont work there yet. Please get someone better on the recruitment side and the interviewer.
I applied online. The process took 2 weeks. I interviewed at Agoda (Kuala Lumpur) in Aug 2024
Interview
It was professional and great. First with recruiter and then w manager. First round was fun, light and more for assessment. The second interview more into the job. The expectation and difficulty. How to prepare and what to expect
I took some time, but the interviewer was professional. Still, I had to do in a late time in my country because of time difference. I didn't pass it but they let me know with an email after some days.
I applied online. I interviewed at Agoda (Kuala Lumpur)
Interview
It's lively and fruitful. Learned a lot from the interviewer and they were nice although I have zero experience. They showed professionalism and played a role play with me to see how I react to different situation.
Customer Service applicants have rated the interview process at Agoda with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 38 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 27 days.
Common stages of the interview process at Agoda as a Customer Service according to 17 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 13%
Presentation: 12%
Skills test: 10%
Personality test: 10%
Other: 8%
IQ intelligence test: 8%
Drug test: 8%
Background check: 8%
Group panel interview: 6%
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