I applied online. The process took 1 week. I interviewed at Agoda (Tokyo) in Apr 2019
Interview
You will have skype interview first. It was HR screening. I think she was testing my language skills (Japanese and English). Then final interview at Yokohama office after the office tour.
Interview questions [1]
Question 1
- Can you introduce about your self?
- Do you have any ideas about the difference between Japanese customers and non-Japanese customers? What do they expect from customer support?
- Can you guess how many % of calls are complaint?
After online accessments, there is an online interview with human resource (mine was voice only, no video). It lasted about 45 minutes in English. Normal interview questions about experience, expectations, etc
Interview questions [1]
Question 1
How your previous job is relevant to this position
Interview process are in 3 steps.
1. English Test (Writing test with some case)
They provide you a link to take a exam, pretty easy.
ex) Write an email to customer, etc.
2. Intervies with HR
3. Intervies with Team Manager
Interview questions [1]
Question 1
Tell me about yourself.
Why do you want to join AGODA.
It took about 1.5 week from application to the first round of Skype interview. The interview was about an hour long, held in English and Japanese (I applied for a position in Japan). There was only one interview, who was proficient in both languages. Before the interview, I took online test to see my language skills.
Customer Support Specialist applicants have rated the interview process at Agoda with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 56.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 27 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 26 days.
Common stages of the interview process at Agoda as a Customer Support Specialist according to 16 Glassdoor interviews include:
Phone interview: 18%
IQ intelligence test: 15%
Personality test: 15%
Presentation: 15%
Group panel interview: 13%
One on one interview: 13%
Drug test: 10%
Background check: 3%
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