Technical Support Associate applicants have rated the interview process at Alarm.com with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 51.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Associate roles take an average of 24 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Alarm.com overall takes an average of 27 days.
Common stages of the interview process at Alarm.com as a Technical Support Associate according to 12 Glassdoor interviews include:
Phone interview: 31%
Skills test: 21%
Group panel interview: 17%
One on one interview: 14%
Personality test: 10%
IQ intelligence test: 3%
Background check: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Alarm.com (Bloomington, MN) in Nov 2014
Interview
It was a tough interview, and the question portion lasted about an hour. The questions seemed to be very repetitive, and some were definitely out of the box. Once the questions were done there was two short essay questions that had to be hand written, and a technical portion.
I applied through a recruiter. I interviewed at Alarm.com (Minneapolis, MN)
Interview
Four people from Alarm.com interviewed me virtually. They were very kind, but it seemed like they were also just figuring out how to conduct interviews virtually. They asked hypothetical questions about how I might respond to a given situation, and then they asked me a brain teaser. The one downside was this: the company ghosted me after the interview. Even after I emailed the recruiter asking about a status on my interview, I received nothing.
Interview questions [1]
Question 1
Q: Tell us about a time when you and a team failed, and how did you overcome it?
I applied online. I interviewed at Alarm.com in Jan 2020
Interview
There was a phone interview first where they asked behavioral questions which was very easy and they immediately scheduled for an In-person Interview for next week. It was in Bloomington MN. There were 3 Interviewers in the Panel and they were very friendly. They asked similar behavioral questions and then they asked a few troubleshooting questions with some sample calls. They also gave me an Ipad and was asked to resolve an issue with the help of their knowledge base. Finally there was a logical puzzle which I had to solve. The Interview lasted about an hour. It was an easy Interview but I'm not sure who they are exactly looking for. After 2 weeks I received an email that they ended up moving forward with another Candidate.
Interview questions [3]
Question 1
Tell us a time when you troubleshooted something on your own
I only did the phone interview. They asked me a lot of technical questions based on their products. I wasn't expecting those type of questions right away in a phone interview without knowing the products.