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      Alaska Airlines

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      Customer Service Agent Interview

      May 4, 2016
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1+ week. I interviewed at Alaska Airlines (Phoenix, AZ) in Jul 2014

      Interview

      I applied for the position - I got a call the very next day - they said for me to look for an email - then there was a video interview - it was about 2 weeks before I had heard anything - then a lady from WA called me and asked me to go and take a pee test - also alaska does a tabbaco test - they will not hire anyone who smokes...they don't want to give the extra smoke break. After they sent me to the drug test they sent me some documents to fill out for the background test - the background company was the worst. They called 4 times for the same information - even after I was hired and working at alaska airlines, the background company kept calling - finally I told them I wasn't sending any more docmentation they needed to stop calling me because I already was hired. Once your are hired - there are several tests you must pass or they will let you go. After passing all tests they send you on the floor - the employee retention is not that good. For the last three classes out of 100 employees maybe 20 people are left. Managers are the worst.

      Interview questions [1]

      Question 1

      Why do you want to work for us? What is your strongest quality? How would you handle an upset customer?
      Answer question

      Other Customer Service Agent Interview Reviews for Alaska Airlines

      Customer Service Agent Interview

      Feb 28, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alaska Airlines

      Interview

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Interview questions [1]

      Question 1

      List one of your best and worst experiences in customer service
      Answer question

      Customer Service Agent Interview

      Sep 4, 2025
      Anonymous Interview Candidate
      Palm Springs, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)

      Interview

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Interview questions [1]

      Question 1

      How would you deal with a difficult passenger
      Answer question

      Customer Service Agent Interview

      Apr 18, 2025
      Anonymous Interview Candidate
      Seattle, WA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025

      Interview

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Interview questions [1]

      Question 1

      Why do you want to work for Alaska Airlines?
      1 Answer
      1