Customer Service Specialist applicants have rated the interview process at Alcon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Alcon overall takes an average of 29 days.
Common stages of the interview process at Alcon as a Customer Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 50%
Group panel interview: 50%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at Alcon (Geneva) in Aug 2021
Interview
I have sent my application directly to the Customer Service Manager, i received an answer after 2 days.
the interview was online by zoom with Customer Service Manager and HR. then i received an email after 2 weeks with rejection.
Interview questions [1]
Question 1
How do you deal with pressure or stressful situations?
Four interviews, the first was a phone call and the second one with team leader and the others with directors of the department in videoconference. Each interview takes around 45/55 minutes and the first 5 minutes they introduced themselfs and the company.
Interview questions [1]
Question 1
What are the skills required in the position as handling complaint specialist?