I applied online. The process took 1+ week. I interviewed at Alibaba Group (Kansas City, MO) in Jan 2022
Interview
excellent, you knew what to expect as they prepared you for interview, gave coaching tip and help along the way, very nice process and people and there was really no minimum or max times
Very good and challenging but it was okay to answer those questions and the interview was humble they understand me I only find some hard questions for me and I was scared that why some questions i confused
I applied online. The process took 2 weeks. I interviewed at Alibaba Group (China, ME) in Jan 2021
Interview
It was great, good Human Resources employees. Nothing special or uncommon. I was well-prepared and got the typical customer service questions. I received some language questions as well. Liked it.
Customer Service applicants have rated the interview process at Alibaba Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 11 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Alibaba Group overall takes an average of 25 days.
Common stages of the interview process at Alibaba Group as a Customer Service according to 3 Glassdoor interviews include:
Presentation: 25%
Drug test: 13%
One on one interview: 13%
Background check: 13%
Skills test: 13%
Phone interview: 13%
IQ intelligence test: 13%
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