I applied online. I interviewed at Alight Solutions in Aug 2020
Interview
It was a video interview on the computer, and I was paired with two different managers. They asked pretty basic questions throughout the duration, and it was roughly 40 minutes long
Interview questions [1]
Question 1
What is the best mistake you've made in a previous job?
The interview was simple. After applying, I got an invitation to do a self paced virtual interview. About 2 weeks after that I received an email letting me know that I would be receiving a call about my application. I received the call and was offered the job. The process was pretty simple and quick.
Interview questions [1]
Question 1
Name a time when you had to prioritize tasks to meet a deadline?
It took a while for the whole process to finish. Background check took almost a month, equipment arrived literally day of training . Very self explanatory it was a series of questions answered verbally or through text. Than received an offer letter 2 months later
Interview questions [1]
Question 1
Explain a time you had to handle a difficult customer
I applied online. The process took 2 months. I interviewed at Alight Solutions
Interview
Alight's interview process is fairly simple/easy. If I remember correctly there was a questionnaire portion that had to be submitted first as like a first round interview. Then, if selected, you schedule the video interview. The HR rep that interviewed me was really nice, very relaxed.
Interview questions [1]
Question 1
I don't remember verbatim but I do recall having to provide an example of how I would handle a customer escalation.
Customer Care Representative applicants have rated the interview process at Alight Solutions with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 67.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 17 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Alight Solutions overall takes an average of 21 days.
Common stages of the interview process at Alight Solutions as a Customer Care Representative according to 27 Glassdoor interviews include:
Drug test: 19%
Phone interview: 17%
Skills test: 15%
One on one interview: 15%
Background check: 13%
Presentation: 8%
Group panel interview: 5%
Personality test: 4%
IQ intelligence test: 4%
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