Q. Tell me about yourself. Q. Tell me how you would deal with a difficult customer. Q. Walk me through your troubleshooting steps if someone was having problems with their internet. Q. Tell me about a time when you went above and beyond with a customer. Q. Tell me about a time when you had to work with multiple different departments and how you did that. Q. Would you work from home or come into our kamas location? Q. What is your long term career goals? Q. Where are you currently living? Q. What are two of your strengths?