I applied online. The process took 1+ week. I interviewed at Allianz (Dublin, Dublin) in Oct 2018
Interview
There was a telephone call, then an interview in their offices in the CityWest business park. I was confirmed interview but on the day they had forgotten about it, however made space for the interview. Two young woman interviewed me, one Italian and one Spanish, both team leaders if I remember well. Interview lasted about 30 minutes. Explained that had to get certified for insurances in a certain amount of time.
Interview questions [1]
Question 1
All general interview questions, why do you want to work for them, give examples of how dealing with difficult customers, with sensitive information, if I had experience in insurances, if I was okay to work on shifts 24/7, etc.
It is a walk-in drive, so there will be all sorts people coming in. There are a total of 4 rounds - An assessment test followed by 3 interview rounds from HR to the top level Managers.
The first interview was with the recruiter, and it was very straightforward. We discussed my background, availability, and salary expectations in a relaxed and friendly way.
The second stage was a conversation with two managers. This was my favorite part of the process — it felt like a genuine discussion about my experience, skills, and how I could fit into the team. They also asked a few technical questions, but it was engaging rather than intimidating.
The final interview was with the HR manager for final approval. This one was a bit more challenging, as I encountered some tricky questions about my long-term plans and potential role within the company. It made me realize the importance of being prepared to discuss future goals and how they align with the company’s vision.
Overall, the process was smooth, professional, and insightful. It left me with a very positive impression of the company and its people.
Interview questions [1]
Question 1
Where do you see your career heading in the next five years, and how does this role fit into that vision?
The process took 2 days. I interviewed at Allianz (Bangkok) in Apr 2025
Interview
There was only 1 interview, and it was okay. They asked me about myself and related things. The interviewee was friendly, and the same guy had a video interview it was life a friendly chat with them.
Customer Service Representative applicants have rated the interview process at Allianz with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 63.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 56 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Allianz overall takes an average of 22 days.
Common stages of the interview process at Allianz as a Customer Service Representative according to 19 Glassdoor interviews include:
Phone interview: 17%
Presentation: 13%
One on one interview: 13%
Drug test: 11%
Background check: 9%
IQ intelligence test: 9%
Personality test: 9%
Skills test: 9%
Other: 7%
Group panel interview: 4%
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