I applied online. The process took 5 days. I interviewed at Ally Financial (Shoreview, MN) in Dec 2017
Interview
Face to face interview was casual and went well, and I knew I had the job in the bag. I received an email offer of employment upon a clear background check. I have had numerous background checks as I have worked several years in the financial industry and background checks are standard. I FAILED the background exam as they said I lied about my education level when I did NOT. It is not ally's fault as this background check was done by a garbage 3rd party. The 3rd party took 3 WEEKS to complete their background check and went well past the number of years they said they would research (they asked for my last 7 years of residence/employment, but the background report had 15 years worth of employment verification). I found that company to be very shady and I was incredibly disappointed that because of this 3rd party background check and their screw up, Ally took back their offer of employment.
Interview questions [1]
Question 1
What are some examples of situations in which you had to assist upset customers; what was the situation, how did you decide to handle the situation, and what was the end result?
It was a simple to the point interview. I did a one way interview. Then I once that was passed I had a second and third virtual interview. I didn’t get the job but it was I pretty straight forward interview process.
I applied online. The process took 4 weeks. I interviewed at Ally Financial (West Palm Beach, FL) in Feb 2024
Interview
Online video interview (self paced) and then 2 video interviews. Very easy to be done. I actually did one of the interviews in a car on a job site while working a contracted job. It was very was going. I received another panel interview after that.
I applied online. The process took 1 day. I interviewed at Ally Financial (Jacksonville, FL) in Mar 2023
Interview
I interviewed with Ally Financial twice. Both times we’re on zoom. It’s fast, easy, non-intimidating. They want STAR format when answering. The recent time I interviewed with them I didn’t get an update though.
Customer Service Representative applicants have rated the interview process at Ally Financial with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Ally Financial overall takes an average of 26 days.
Common stages of the interview process at Ally Financial as a Customer Service Representative according to 11 Glassdoor interviews include:
One on one interview: 23%
Group panel interview: 18%
Skills test: 14%
Phone interview: 14%
Drug test: 9%
Presentation: 9%
IQ intelligence test: 9%
Personality test: 5%
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