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      Ally Financial

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      Collections Agent Interview

      Sep 20, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Ally Financial in Jul 2020

      Interview

      Very long interview process about 2 months in total. I felt like the company was string along interviewees. I was advised by the interviewer that they had over 1000 applicants and they were interviewing for days nonstop. I don't know if they eventually hired anyone. The interviewer was wearing a rumpled TShirt and was typing my responses on a video interview. Illogical!!! I don't really know how serious they are as a company (as far as hiring is concerned). About a week later they started the say job advert again, saying that they are looking for 4 employees. Lots of wasted time with this company.

      Interview questions [1]

      Question 1

      Same 3 or 4 standard interview questions. "Tell me a time when...
      1 Answer

      Other Collections Agent Interview Reviews for Ally Financial

      Collections Agent Interview

      Oct 6, 2023
      Anonymous employee
      Little Rock, AR
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Ally Financial (Little Rock, AR)

      Interview

      I received a phone interview first or screening rather. I then was invited to an in person interview where I was allowed to tell a little about myself and then answer a series of questions.

      Interview questions [1]

      Question 1

      Name a time where you were faced with a difficult situation. How did you work through the situation.
      Answer question

      Collections Agent Interview

      Jun 25, 2016
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Negative experience
      Average interview

      Application

      The process took 3 days. I interviewed at Ally Financial (Jacksonville, FL) in May 2016

      Interview

      I had my first and second interview right on the spot. I was told that I would receive a call to schedule training and I never heard from anyone. I tried to get in contact with their HR department and I even got ahold of the man who interviewed me, and still no response from anyone. I feel like this was a lack of professionalism on their part because, if you decided to re-send your offer at least notify me and let me know.

      Interview questions [1]

      Question 1

      When was there a time that you had a to take lead on a project that you weren't sure you knew how to do?
      Answer question

      Ally Financial interviews FAQs

      • Collections Agent applicants have rated the interview process at Ally Financial with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Collections Agent roles take an average of 32 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Ally Financial overall takes an average of 26 days.
      • Common stages of the interview process at Ally Financial as a Collections Agent according to 3 Glassdoor interviews include:

        One on one interview:  30%

        Group panel interview:  20%

        Phone interview:  20%

        Presentation:  10%

        Background check:  10%

        Drug test:  10%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(77) ;
        2. Manager(66) ;
        3. Director(45) ;
        4. Senior Analyst(44) ;
        5. Software Engineer(43) ;
        6. Customer Service Representative(38) ;
        7. Business Analyst(35) ;
        8. Intern(33) ;
        9. Account Executive(31) ;
        10. Financial Analyst(25) ;
        11. Collections Specialist(24) ;
        12. Anonymous(23) ;
        13. Remarketing Specialist(21) ;
        14. Senior Software Engineer(21) ;
        15. Consultant(19) .


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      Jobs at Ally Financial

      7 jobs in United States
      Senior Rep - Loss Prevention, Workout Team
      Lewisville, TX
      ·
      $49K - $59K /yr
      (Employer provided)
      View job
      Senior Rep - Repo Admin
      Lewisville, TX
      ·
      $49K - $59K /yr
      (Employer provided)
      View job
      Senior Redemptions Agent
      Lewisville, TX
      ·
      $49K - $59K /yr
      (Employer provided)
      View job
      Customer Solutions Representative - Collector - Jacksonville, FL - Starting October 2026
      Jacksonville, FL
      ·
      $23 - $23 /hr
      (Employer provided)
      View job
      Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting September 2026
      North Carolina
      ·
      $23 - $23 /hr
      (Employer provided)
      View job
      View all Collections Agent Jobs