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      Ally Financial

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      Customer Solutions Interview

      Jun 25, 2023
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Ally Financial (Charlotte, NC) in Dec 2022

      Interview

      Hiring process took about a month. I had two interviews one in a group setting and the second with the operations manager. Overall great experience. After my interview I received my job offer verbally about a week later and then started employment the month following.

      Interview questions [1]

      Question 1

      How do you handle difficult customers.
      Answer question

      Other Customer Solutions Interview Reviews for Ally Financial

      Customer Solutions Interview

      Jun 6, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Ally Financial

      Interview

      simple and straight forward interview. initial assessment followed by prerecorded interview. next interviews were with a hiring manager and operations manager. The questions that were asked were your typical interview questions: Tell me about yourself Why are you interested in this role etc

      Interview questions [1]

      Question 1

      a lot of Behavioral Based questions
      Answer question

      Ally Financial interviews FAQs

      • Customer Solutions applicants have rated the interview process at Ally Financial with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Solutions roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Ally Financial overall takes an average of 26 days.
      • Common stages of the interview process at Ally Financial as a Customer Solutions according to 2 Glassdoor interviews include:

        Group panel interview:  17%

        Background check:  17%

        Personality test:  17%

        Phone interview:  17%

        Skills test:  17%

        One on one interview:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(77) ;
        2. Manager(66) ;
        3. Director(45) ;
        4. Senior Analyst(44) ;
        5. Software Engineer(43) ;
        6. Customer Service Representative(38) ;
        7. Business Analyst(35) ;
        8. Intern(33) ;
        9. Account Executive(31) ;
        10. Financial Analyst(25) ;
        11. Collections Specialist(24) ;
        12. Anonymous(23) ;
        13. Remarketing Specialist(21) ;
        14. Senior Software Engineer(21) ;
        15. Consultant(19) .


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      Jobs at Ally Financial

      75 jobs in United States
      Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting September 2026
      North Carolina
      ·
      $23 - $23 /hr
      (Employer provided)
      View job
      Customer Solutions Representative - Collector - Jacksonville, FL - Starting October 2026
      Jacksonville, FL
      ·
      $23 - $23 /hr
      (Employer provided)
      View job
      Associate Analyst - Portfolio Management
      Cranberry Twp, PA
      ·
      $60K - $85K /yr
      (Employer provided)
      View job
      Content Architect
      Charlotte, NC
      ·
      $90K - $150K /yr
      (Employer provided)
      View job
      Associate Analyst - Bank Fraud Wire Verification
      Lewisville, TX
      ·
      $48K - $75K /yr
      (Employer provided)
      View job
      View all Customer Solutions Jobs