Customer Service Representative applicants have rated the interview process at AlphaSights with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 29% positive. To compare, the company-average is 45.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at AlphaSights overall takes an average of 20 days.
Common stages of the interview process at AlphaSights as a Customer Service Representative according to 7 Glassdoor interviews include:
Phone interview: 38%
Skills test: 25%
Background check: 13%
Personality test: 13%
One on one interview: 13%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at AlphaSights (London, England) in May 2023
Interview
Several rounds, simple and common questions. Important to know about the role, important to be interested in customer service. Some level of interest in working in "sales" but this is not a sales role.
Interview questions [1]
Question 1
How would you approach this situation... which expert would you reach out to?
I applied through a recruiter. The process took 2 weeks. I interviewed at AlphaSights (Paris) in Feb 2026
Interview
4 rounds:
HR
Hiring Manager
Mock Call / Pitch
VP
When you finish one step, they get back to you pretty quick. They are always nice, they have pretty standard questions and they always get back to you very quickly if you have a question.
Quick and easy. The interviewer was kind and didn't ask any diffucult or unexpected questions. There are a lot of online guides to help prepare for the interview and you hear back from them really quickly following the interview.
After application screening for resume, they conduct a live video interview. the interview is approximately 45 minutes mostly consisting of behavioural questions for round 1. If succesful in round 1, you move on to round 2 where they conduct case study and then round 3 where you interview with executives.