This company moves fast which is great. The process is a combo of phone interviews then on site. It is all behavioral style. The on site is 4 panels of 3, which were a mix of CSM's and Ops Mgrs. Then you meet with the site mgr then HR gives you a tour. The on site process is where they miss. I was interested in the job until that stage. There was an arrogance as they drilled you with the same types of questions over and over. There was no effort on their part to sell the job or company to you. The attitude was "hey, you are lucky you got this far with the great us." Few were engaging. The people seemed to like each other. Right before the interview, the recruiter e mailed me a group of articles and financials from the company. The impression was that this will be part of the interview. This may be to throw you off. I spent too much time trying to anticipate the questions - none were asked around these attachments. I should have spent more time going over the probable behavioral questions. I advise Amazon to skip the 4th panel and allow the candidate to shadow a CSM instead for an hour. Then the candidate can get a better feel for the job and find a reason to want it. The customer service center locations are not very attractive, so they need to do more selling to get you to want to take the job. The inteview process needs to be a 2 way street. I didn't like the total compensation talk either - that means the salary is likely too low but they cover it with a bonus when you sign on and a year later. Who cares - bills are due monthly and they continue in year two.