It was a normal job interview experience where they ask you all the standard typical job interview questions like tell us about yourself and your experience and go over each past job in your resume
Phone screen for about thirty minutes. Asked mostly behavioral questions and situational information. Described the role and gave details on the specifics of the job. Didn't get deep into the experience side but asked general questions about experience and qualifications
Everyone was very nice. It was a three step process but I only made it to the second one because I wasnt really prepared, they made A LOT of behavioral questions which I didnt expected to be honest.
Interview questions [1]
Question 1
A bunch about the company and their values, which are a lot
My interview experience was positive and insightful. The interviewer was friendly and asked relevant questions. I felt confident, learned new things, and improved my communication and problem-solving skills during the process.
Customer Service applicants have rated the interview process at Amazon with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 23 days to get hired, when considering 59 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Service according to 59 Glassdoor interviews include:
Skills test: 19%
Phone interview: 18%
One on one interview: 14%
Background check: 12%
Personality test: 11%
Presentation: 8%
Group panel interview: 5%
IQ intelligence test: 5%
Drug test: 4%
Other: 4%
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