I applied online. The process took 2 weeks. I interviewed at Amazon (Charlestown, IN) in Nov 2016
Interview
I had a phone interview first, followed by a video conference interview. If I had gotten past that, I would have had a face to face interview but I did not get the third interview.
4 rounds of behavioral interview. Need to prepare at least 4-5 successful projects to answer all questions that applied with different leadership principles.
Two are within the team and two are bar-raisers.
Interview questions [1]
Question 1
Q: How do you use data to solve a problem?
Q: Tell me about a time that you dealt with a hostile customer.
It was a couple of individual interviews but then when you got further along, it turned into all day interviews with multiple people. You basically had to be available for an entire day (regardless of what you said your availability for interviews was) and then they would change the time day of with minimal notice.
Interview questions [1]
Question 1
Explain how you apply the Amazon Leadership principles to your current job.
I applied online. I interviewed at Amazon (London, England)
Interview
Quick, professional and thorough. Focus in the STAR method. First call with the recruiter was incredible helpful. Second call with the area manager was tough, as you have to follow the STAR method in every single question
Interview questions [1]
Question 1
Tell me about a change you implemented that didn't work out as it should
Customer Service Manager applicants have rated the interview process at Amazon with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 21 days to get hired, when considering 36 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Service Manager according to 36 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 23%
Group panel interview: 19%
Background check: 10%
Skills test: 6%
IQ intelligence test: 3%
Personality test: 3%
Drug test: 2%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -