Customer Support applicants have rated the interview process at Amazon with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 20 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Support according to 12 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 26%
Group panel interview: 13%
Skills test: 13%
Presentation: 9%
Background check: 4%
Personality test: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied through college or university. I interviewed at Amazon (Hyderābād) in Dec 2017
Interview
Initially the first round included a JAM session after which the shortlisted students were asked to undergo a processof testing wherein they used the pearson software to check the individuals language skills and quick response. During this online test the time given to attempt will be really short and brief. One requires to give quick response. Based on the cutoff criteria you will be shortlisted for the further rounds. If you are shortlisted for the next round you'll be asked to undergo a voice process. This round particularly tests your listening skills. So based on your performance in the second round you'll be categorised into voive or non voice process. The HR round was a piece of cake as they had asked really simple general questions.
Interview questions [1]
Question 1
How will you tackle a person whose delivery hasn't been done in time
Interview was ok. Was asked questions and answered as requested. I asked questions and they were answered as requested. Interview was as expected. Thought there would be more questions but there were not. I had plenty.
I applied through college or university. The process took 4 weeks. I interviewed at Amazon (Vancouver, BC)
Interview
They asked me to explain a complex technical problem I had solved, including how I identified the root cause, what alternatives I considered, the tradeoffs involved, and how my final decision balanced accuracy, efficiency, and long term maintainability.
Interview questions [1]
Question 1
They asked me to describe how I approached solving a challenging technical problem and what tradeoffs I considered.
I recently had the opportunity to interview with Amazon for the customer support role role. It was a great experience interacting with the panel and learning more about the company’s vision and culture. I’m grateful for the opportunity and appreciate the insightful discussions we had. Regardless of the outcome, it was a valuable learning experience!