I applied through an employee referral. The process took 4 weeks. I interviewed at Amazon (Seattle, WA) in Dec 2018
Interview
2 phone interviews, 1 onsite (consisting of 5 45min interviews)
The first interview is a basic phone screen, looking to see if your interests align with theirs.
The second interview is a little more difficult, focusing on scenario/ behavioral based questions such as "tell me about a time when..." and "Give an example of a time when..."
Interview questions [1]
Question 1
Tell me about a time when you demonstrated customer obsession.
The interview was largely centered around Amazon’s Leadership Principles, which guided almost every question throughout the session. Rather than focusing on technical skills, the interviewer dug deeply into how I think, take ownership, solve problems, and collaborate with others in ambiguous or high-pressure situations.
I had four rounds of interviews, each 45 minutes. The interviews consisted of behavioural questions. Each interviewer focused on different Amazon principles, so make sure you know those. Use the STAR method to answer the behavioural questions.
Interview questions [1]
Question 1
Tell me about a time you used customer feedback to change the way you worked
I applied online. I interviewed at Amazon (Seattle, WA)
Interview
Online Assessment then 4 round loop interview. Spend a solid week preparing your STAR stories because that's the bulk of the interview. Also don't bs your stories either because they will ask follow up questions.
Interview questions [1]
Question 1
Tell me about a time where I used expertise to help a customer with their problem, what was the problem, and what strategies did I use to identify the customers problem?
Account Representative applicants have rated the interview process at Amazon with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Account Representative roles take an average of 38 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Account Representative according to 40 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 19%
Skills test: 10%
Personality test: 10%
Group panel interview: 9%
Presentation: 6%
Background check: 6%
Drug test: 5%
Other: 1%
IQ intelligence test: 1%
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