A little over a week I submitted my application online I got an email from a recruiter informing me of the next step in the process, which was an online assessment. The assessment consisted of four parts: 1) A simulation assessment that took about 30 minutes to complete. It is a mockup of a customer call, it plays audio you enter some information into a customer service software such as an order number, verify the callers address and then submit a ticket at the end saying what the "customer" called about. 2) A problem-solving assessment that took about 15 minutes. You can use paper/pencil and a calculator to complete it. 3) A personality questionnaire that took about 15 minutes. 4) A computer compatibility test. I downloaded a program which then checked which operating system I was running as well as processor speed and internet connection to verify I have a computer that fits their requirements. That took about 5 minutes. Once I completed the online assessment I was immediately informed that I was qualified for a phone interview. Roughly 3 days later I received a call from a recuiter who scheduled a phone interview for the next week. The recruiter called me on time and was very nice to me.I did not consider it difficult The phone interview lasted about 20 minutes and consisted of all behvioral based interview questions. Maybe five questions all starting with "Tell me a time when...ect" Mine were; "Tell me a time when you had difficult customer", "Tell me a time when you weren't able to completely help a customer with what they asked of you." Afterward I asked what the next step in the hiring process was. He said that he was happy to move on with me and explained that the next step in the process was a background check.