IT Support Engineer I applicants have rated the interview process at Amazon with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Support Engineer I roles take an average of 37 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a IT Support Engineer I according to 83 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 19%
Presentation: 14%
IQ intelligence test: 9%
Skills test: 8%
Group panel interview: 8%
Personality test: 6%
Drug test: 6%
Background check: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Amazon (Atlanta, GA) in Sep 2020
Interview
The phone interview is quite straight forward… an email will be sent from your recruiter with a Chime address/phone. You can dial in with the PIN or use the Chime link to connect with webcam. Should last about 30 minutes simple. Below are the questions I was asked. Mainly technical questions with one behavioral tell-me-about-a-time when type of question
Interview questions [1]
Question 1
1. Tell me about your IT background?
2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle?
3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities
4. Do you know what PowerShell is?
5. If a group policy fails to update how would you resolve that issue?
6. Can you tell me the difference between a switch and a router?
7. What is the difference between TCP/UDP?
8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used
9. What is grep (think Linux)?
10. How to pull up system processes in Linux command line
They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.
Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.
first starts with a phone screening.
then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.
Interview questions [1]
Question 1
tell us about a time you handled a difficult situation.